We want you to be satisfied with your purchase but we know from time to time, you may need another size or colour, or even another item.
If you'd like to exchange your item, just bring it back to our store or office in its original packaging, sealed, with original tags within 30 days from the date of your order.
All full-price items can be exchanged for another size or item, or alternatively for store credit (to be utilised online or in-store within 3 months from the date of purchase). For example, if you purchased a pair of shoes but the size you want is unavailable when you bring it back to exchange, you can select a toy or clothing instead!
We do not offer refunds.
Items which cannot be exchanged: Sale items, personalised items, pillow sets and innerwear. Sale of these product categories are final and cannot be returned, refunded or exchanged. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange the item.
Exchanges can be made at two locations with your receipt, provided all original tags are attached in original packaging box and item has not been used, worn or washed. If you'd like to do an exchange via courier, we can arrange delivery of the replacement item for S$4.50 once we have received the original product you purchased.
- The Elly Store at Cluny Court #02-31 Singapore 259760 (Mon to Sat 10 a.m. to 7 p.m. and Sun 10 a.m. to 6 p.m.)
- The Elly Office at 12 Lorong Bakar Batu #04-11 Singapore 348745 (Mon to Fri 9 a.m. to 12 p.m. / 2 to 5 p.m.)
We reserve the right to refuse return of goods that do not meet our return policy requirements.
Please reach out to us at email@example.com if you have any questions on your purchase!
the elly team