Exchanges

Can I return an item?
We do not accept returns or offer refunds.
Can I exchange a full-priced item?

We accept exchanges on non-personalised full-priced items made within 30 days from date of purchase. Exchanges can be made at The Elly Store at Cluny Court #02-31 with your receipt, provided all original tags are attached in original packaging box and item has not been used, worn or washed.

We reserve the right to refuse return of goods that do not meet our return policy requirements. 

Can I exchange a Personalised Item?
All personalised items cannot be exchanged once purchased.
Can I exchange a full-priced item for another item or store credit?
Our exchange policy is flexible in that you may exchange full-priced items for another item or opt for store credit (to be utilised within 3 months from the date of purchase).  Store credits have to be used in a single transaction. If you'd like to use your store credit online, please contact us at contact@theellystore.com.  Store credits cannot be reinstated once expired. 
Can I exchange a sale item?
Sale items are strictly non-exchangeable and non-returnable. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange the item.
Can I exchange an item via courier?
If you'd like to do an exchange via courier, we can arrange delivery for $4.50. Please mail the item to us (at your own cost) and let us have the tracking number. Once we have received the items, we will send the replacement item out via courier. We suggest you use a trackable courier as we are not responsible for any parcels that go missing. Please contact us ahead of time so we can set aside the item in the size you're looking for as there could be a delay in delivery before we receive your returned item.