Elly Rewards

Earning Points

Inform our team at the physical store that you would like to enrol in our rewards programme.

Once you have enrolled with us, you can log in to your account and earn points the following ways:

Spend at our store = 1 point for every $1 spent.

Create an account and complete your profile = 30 points

Refer your friends = 100 points (Your friend gets 10% off their first order too!) 

Like us on Facebook = 10 points

Follow us on Instagram = 10 points

Points will be automatically added into your account once you have completed any of the above. 

If you have already created an account with us on www.theellystore.com, you are automatically enrolled!

If not, click here to sign up. You will then receive an email to confirm your sign up, where it will prompt you to complete your profile. Once you have completed your profile, you will receive 30 points from us!

None at all! It is completely free.

Simply create an account right here.

The Elly Store Private Limited reserves the right to amend and adjust the rewards program details without prior notice. Any rewards account that has been deemed by The Elly Store Private Limited to be abusing and manipulating rewards points for fraudulent claims or multiple redemption under one single user will have their points and order forfeited without any prior notice or warning. If you have any queries pertaining to our Rewards Programme, please feel free to contact us at contact@theellystore.com.

In order to earn points for your online purchase on www.theellystore.com, an account needs to be registered first. If no account is created before making the first initial order, the points will not be captured for the order.

Once you have enrolled with us, you can earn points the following ways:

Spend at our store = 1 point for every $1 spent.

Create an account and complete your profile = 30 points

Refer your friends = 100 points (Your friend gets 10% off their first order too!) 

Like us on Facebook = 10 points

Follow us on Instagram = 10 points

Points will be automatically added into your account once you have completed any of the above. 

Just let an elly team member know you have an account with us and give them your mobile number and/or email address. We'll do the rest!

Points can only be earned through direct purchases from our official online store (www.theellystore.com) and The Elly Store at Cluny Court #02-31. Points cannot be earned through purchases from our stockists.

Should you have a purchase that has points not credited to your account, please drop us an email at contact@theellystore.com with your receipt number and your contact number. We will look into the matter and get back to you.

You have to create an account with the same email on our website in order to connect your accounts.

Once you have logged into your account, you will be able to access your rewards earned both online and in-store. Our store POS and online store are unfortunately two different systems and this step is to connect your purchases made under this email.

Use the same email when you make your purchases.

You might have made a purchase under a Guest account. This means you are not yet part of Elly Rewards! Kindly create an account with us here.

If you are unable to log into an account, kindly drop us an email and we'll investigate!

Click on ‘Refer A Friend’ under the 'Earn' tab in your Rewards Portal. Share your code through Facebook, email or Whatsapp, or copy and paste the link provided to share with friends from anywhere!  

Your friend will get 10% off on their first order when they join and you will receive 30 points when your friend makes their first purchase. Pass it on!

While on our website, you will be able to check your points balance in your Rewards Portal at any time by clicking on the ‘Check Rewards’ button on the bottom right corner of the page. You can also access your points through the emails sent to you after every purchase that keeps you updated with points awarded.

If you are in store, simply approach our team member at the cashier for help!

Utilising Rewards Points

Simply let our team know that you are a member of our rewards programme, and that you would like to claim a reward before you make payment! They will require your email address or handphone number to access your account.

Points redemption cannot be used with any other discount codes on the website and in store.

Points accumulated allows you to redeem rewards of various reward tiers that you can use online and in store!

Here is the list of reward tiers:

$5 off with every 250 points

$10 off with every 400 points

$20 off with every 700 points

$50 off with every 1000 points

You can also redeem free products with your points!

Every month, you will find 2-4 different products that you can redeem with your points on our Rewards Shop - Click here to browse through!

*To redeem free products, you will have to add the specific product into your cart and use the code provided when you claimed your points to get it as a free gift. Free products are available for redemption while stocks last.

**Points redemption cannot be used with any other discount codes on the website and in store.

Please reach out to us at contact@theellystore.com if you have any issues with utilising your points.

Once you’ve collected enough points to unlock a reward of your choice, you’ll see the option to claim the reward being unlocked. The more points you save, the higher the percentage of savings you get for your points.

To claim a reward of your choice:

To redeem your reward in STORE, simply let our team member know during payment! To redeem your reward for an ONLINEpurchase, simply click the ‘Redeem’ button. You will be sent an email with a unique coupon code to be used at check out.Each point earned can only be claimed once. Each point claimed is considered spent and will be deducted from your point balance. Points and rewards cannot be redeemed for cash. Points redemption cannot be used with any other discounts or promo codes on the website and in store. This is because our website only allows 1 promo code per order.

Expired points will not be reinstated regardless of reason.

We recommend that you only redeem your reward right before a purchase with us. 

All rewards are valid for 90 days from the date of redemption.

Redeeming rewards is easy at checkout. When you are ready to complete the sale, proceed to cart out. At the check out page, enter your unique reward coupon code into the discounts field. Your unique reward coupon code can be found in the email sent to you when you redeemed your points.

Once you have entered and redeemed your unique reward coupon code, the coupon will automatically apply the discount to the sale. Please note that points redemption cannot be used with any other discount codes on the website and in store.

What we can do for you instead, is to convert your coupon code back into points so it does not expire. You can do the redemption when you shop with us another time! Kindly drop us an email and we'll help you sort it out!

Expiry

Points do not expire, but once you have used the points to redeem a reward, that unique coupon code is only valid for 90 days from the date of redemption. You may hold on to the points until you are ready for a purchase, before redeeming the reward.

Please note that it may take up to a couple of minutes for your unique coupon code to be activated in our system.

Yes, your unique coupon code will expire in 90 days from the date you redeem it online. We recommend that you only claim the coupon code when you are about to make a purchase with us. Please note that it may take a couple of minutes for your unique coupon code to be activated in our system.