December 17, 2016 8 min read 2 Comments
Frequently Asked Questions (FAQs)
1. How do I order your CNY2017 collection? ONLINE – The collection will launch online at 9 p.m. on Wednesday, 21st December 2016.
RETAIL STORE – If you're looking for Christmas presents, limited pieces of our collection will be available at The Elly Store from 10 a.m. on Friday 23rd December 2016. If you're expecting to pop by the store on the 23rd, we may not have all the pieces and sizes available but will be happy to mail the pieces you have bought once they are available.
The full collection will be available in store on Monday 26th December 2016. If you are not in a rush to give these as Christmas presents, we would strongly encourage you to shop online.
2. Where is your retail store?
#02-31/33, Cluny Court, 501 Bukit Timah Road, Singapore 259760. (Cluny Court is next to the Botanic Gardens MRT station on the Downtown line and Circle Line.) Click on this link for information on parking at Cluny Court. Our store opening hours are: 10 am – 7 pm Mondays to Saturdays 10 am – 6 pm Sundays 3. Do you have any stockists for your CNY2017 collection? Yes! From 27th December 2016, part of our collection will be available at Motherswork at Great World City #02-16.
4. I have purchased your CNY2017 collection online. Can I opt for store collection?
Yes you may opt for store collection (no shipping code needed). We will only start packing online orders from Tues, 27th Dec 2016. You will be notified via email when your order is ready for collection in-store. We expect to take between 3 – 5 working days from 27th December 2016 to pack your order. If you are looking to give these as a Christmas present any earlier, please purchase it directly from our store on or after 23rd December 2016.
5. I have purchased your CNY2017 collection online and have opted for Smartpac or courier delivery. When can I expect to receive my order?
We expect to only start packing online orders from Tues, 27th Dec 2016 and expect to send out all your orders within 3 - 5 working days from 27th December or from receipt of your order, whichever is later. You will receive a tracking number once the item is in the post or with the courier. Customers in Singapore will usually receive their packages within 3 business days after the package is in the post and international customers can expect to receive their packages within 7 – 10 business days after shipping.
If you have selected delivery option “express courier service”, your delivery may arrive the day after it has been picked up by the courier at any time between 9am – 10pm.
If you have selected delivery option “standard courier service”, your delivery may arrive 1 to 3 business days after it has been picked up by the courier at any time between 9am – 10pm.
Please ensure that there is someone available to receive the item. **NOTE: Our courier is currently experiencing delays during this peak season and may take up to an additional 2 days to deliver your parcel. If you need your order urgently, please visit our store at Cluny Court to make your purchase. ***NOTE: We have limited current stocks of turquoise gingko leaf Cheongsams, Sarah dress and Mandarin-collared shirts (all expected delivery end Dec '16) as well as baby rompers (expected delivery second week of Jan '17). If you have bought any of these items online, you will only receive your items once all your items are available. If you would like those available to be shipped out first, please process them in separate orders.
6. Do you have a launch promotion?
Just for the launch week from 9 p.m. on 21st Dec til 31st Dec '16, you can enjoy 20% off any of our new Ladies' Tops. If you're shopping online, key in the code CNY2017when you check out to enjoy this launch promotion!
7. How long do I have to complete my online order?
8. Do you allow exchanges once an online order is made?
Yes. Only for full-priced items.
~ The Elly Store ~
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